Privacy Policy
Welcome to Otona.ai! GEN A LIMITED ("we", "us", and/or "our") operates the Otona.ai mobile and web applications, including www.otona.ai (the "Apps" or the "Website"), and other related services (collectively, the "Services"). Otona.ai is designed for adult users globally, with a primary focus on the Vietnamese market and multilingual support across Vietnamese, English, Japanese, Korean, and Chinese.
We are committed to protecting your privacy. This Privacy Policy describes how we collect, store, use, and share your information through our Services. We will never disclose the content of your reading history or story choices for marketing or advertising purposes.
Information We Collect
1.1 Information You Provide
When you register via Google, Apple, or Telegram, we receive your name, email address, or unique user identifiers depending on your privacy settings.
Date of birth, display name, preferred language, and other basic profile details upon registration.
Story progress, in-story choices, genres and characters you engage with, and content you bookmark or favourite.
Transaction history, subscription tier, renewal dates, payment method info (via secure payment providers), and Fate Stone balance.
Daily mission participation, reading streaks, unlocked achievements, and earned or spent Fate Stones.
Preferred display language, content preferences, and notification settings.
1.2 Information We Collect Automatically
- Device & Network Data — Operating system, device model, browser type, IP address, device identifiers, language settings, mobile carrier, and general geographic location (city or region)
- Usage Data — Navigation patterns, session duration, pages and screens visited, buttons and links interacted with, and notification engagement rates
- Content Engagement Metrics — Chapter read timestamps, completion rates, story and genre patterns, Fate Stone spending patterns, and mission completion activity
How We Use Your Information
We process personal data in accordance with applicable law, based on the principles of lawfulness, transparency, data minimisation, accuracy, and purpose limitation.
2.2 Purposes of Processing
| Purpose | Legal Basis | Description |
|---|---|---|
| Operating the Services | Contract | Provide and maintain the platform, manage accounts, process transactions, and respond to support enquiries. |
| Core Functionality | Contract | Personalised story recommendations, reading progress tracking, Fate Stone management, and cross-device sync. |
| Push Notifications | Consent | Story update alerts, daily mission reminders, streak notifications, and promotional messages. You may opt out at any time. |
| Localisation | Legitimate Interest | Use your language settings and regional data to serve appropriately localised content, notifications, and support materials. |
| Platform Security | Legitimate Interest | Prevent fraud, detect abuse, enforce Terms of Use, and maintain platform security. |
| Analytics & Improvement | Legitimate Interest | Aggregate and anonymise data to analyse content performance, improve AI story generation, and develop new features. |
| Marketing | Consent / Leg. Interest | Feature updates and interest-based ads using non-sensitive data. We never use reading history or story choices for advertising. |
| Legal Compliance | Legal Obligation | Comply with applicable laws, respond to lawful requests, and protect the rights and safety of our users and business. |
How We Share Information
3.1 Service Providers
We share your information with trusted service providers operating on our behalf, including cloud hosting, payment processors, push notification services (e.g., Firebase Cloud Messaging), customer support platforms, analytics tools, and content delivery networks.
We do not share your reading history, story choices, or narrative interactions for marketing or advertising purposes.
3.2 Advertising Partners
We may share limited, non-sensitive data with advertising partners including pages or screens visited, IP address and advertising identifier, and device type and browser. We will never share your reading history, story interactions, or personal content with advertising partners.
3.3 Authorities and Others
We may share information with law enforcement, regulatory authorities, or courts when required by applicable law, to protect user safety, or to defend our legal rights.
3.4 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in accordance with applicable law.
How We Secure Your Information
We implement industry-standard security measures to protect your data:
Your Responsibilities
- Protect your password and account credentials
- Sign out when using shared or public devices
- Report any suspicious activity to us immediately
Where We Store Your Information
Our Services operate globally. Your information may be stored and processed in Vietnam, Hong Kong, the United States, Japan, and other countries where we or our service providers operate. By using the Services, you consent to the international transfer of your information, which may be subject to different data protection standards than your country of residence.
Data Retention
📂 Active Accounts
🗄️ Deleted / Closed Accounts
Your Rights and Choices
7.3 Personal Data Rights
Depending on your location, you may have the following rights:
To submit a request, email support@gena.studio or use Account Settings > Privacy. We will respond within 30 days.
7.1 Opt-Out of Marketing
You may opt out of marketing emails using the unsubscribe link in any email, updating communication preferences in account settings, or contacting us at support@gena.studio.
7.5 Regional Rights
- EEA and UK users have enhanced rights including the right to lodge a complaint with supervisory authorities and stricter consent requirements
- California residents have rights under the CCPA, including the right to know, delete, and opt-out of the sale of personal information
Use by Minors
The Services are intended exclusively for users 18 years of age or older. We do not knowingly collect information from minors. If we discover a user is under 18, we will immediately terminate the account, delete all associated data and reading history, and process refunds for any active subscriptions as an exception to our no-refund policy.
Parents or guardians who believe their child has created an account should contact us at support@gena.studio immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make material changes, we will update the effective date at the top of this document and notify you via email, in-app notification, or prominent notice on the platform. Continued use of the Services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or concerns, please contact us: